License Details
All purchases are final and cannot be refunded or prorated. If you need additional information regarding purchasing PlayOn Premium or PlayLater software, please visit our PlayOn FAQ page or PlayLater FAQ page, or contact us at support@playon.tv.v. Be sure to enter your email correctly when making your purchase.
How to Register Your Software
Once your payment has been processed, you will receive a confirmation email from support@playon.tv with your license information. You will be need to add your license key to PlayOn Settings (Start > All Programs > PlayOn > PlayOn Settings, Registration Tab) and/or PlayLater Settings (Start > All Programs > PlayLater> PlayLater, Settings button, Registration tab). Make sure your spam filter is set to allow mails from PlayOn.
Ensure You Receive Your License Mail
If you do not receive an email within one hour with your license information, please verify that our mail hasn't been blocked by your spam or junk mail filters. Also note that eChecks often take 3-5 days to clear, but once cleared, your license key will be sent. Be sure to enter your email correctly when making your purchase.
What's the Difference Between a Subscription Plan vs. a One-time Payment?
Subscription Customers
Your license will be valid for each billing period you have paid for and your subscription will be automatically billed and renewed. If you cancel your subscription, your license will remain valid for the term you have already paid for, and you will not be billed further. While your license is valid, you will receive all patches and bug fixes for the product you have purchased.
One-time Payment Customers (PlayOn Premium)
Your license will be valid for the life of the product and you will receive all future patches and bug fixes for PlayOn Premium.
A Note to All Customers
Please note that new products from MediaMall Technologies may require a fee to purchase for all Customers. PlayOn and PlayLater software enables browsing of content provider websites that may not have a direct affiliation with MediaMall Technologies. Although we work tirelessly to ensure continued PlayOn and PlayLater compatibility with all current and future supported services, MediaMall cannot guarantee such support in any way.
Canceling Your Subscription
In the event you wish to cancel your subscription, you may do so at any time from the cancellation form. PlayLater users (including PlayLater + PlayOn Bundle customers), please use the PlayLater cancellation form. PlayOn users, please use the PlayOn cancellation form. If you cancel your plan, your cancellation takes effect on your next billing cycle. This means we won't be able to refund you for any unused portion of your subscription plan. For example, let's say you chose a monthly subscription of PlayOn Premium on May 1. On December 1, your credit card is charged for $4.99. On December 12, you decide to cancel PlayOn Premium. No further charges will be made to your credit card, but you will not receive a refund for the period of December 13 through December 31, and you WILL be able to use your PlayOn Premium license until December 31. This cancellation policy applies to both PlayOn and PlayLater and is the same whether you've elected a monthly or annual subscription.
