PlayOn Technical Support
Which topic are you interested in?
- Helpful Resources
- How to Contact Support
- Installation Problems
- Updating Your PlayOn Software
- Retrieving License Key
- Sales Inquiries or General Questions
- Canceling Your Subscription
Helpful Resources
If you have questions or issues with your PlayOn installation, check out the following resources for further assistance:
- Frequently Asked Questions
- Common questions and answers about purchasing and using PlayOn
- User Guide
![[pdf]](/sites/all/themes/playonblue/images/icons/pdf.gif)
- Help with installing and using PlayOn
- User Forum
- Review up-to-date known issues and fixes and interact with other PlayOn users
- Release Notes
- Details on each version of PlayOn, including new features and fixes
- Minimum System Requirements
- Hardware, software, and network requirements for using PlayOn
- License Key Retrieval
- Request a lost license key
Contacting Support
If you experience technical difficulties after installing PlayOn, and have already reviewed the Help Resources mentioned above, please contact our Technical Support team by sending an official request via PlayOn Settings. Our Support team will do its best to respond within 48 hours.
To access PlayOn Settings:
- Open PlayOn (Start > All Programs > PlayOn).
- Click the "Support" button located on the default tab (General Settings).
- Complete the entire form, providing as much specific information as possible.
This will send us an official support request and attach diagnostic logs to help us troubleshoot the issue further.
Installation Problems
If you experience any problems installing PlayOn, please contact our support team directly at support@playon.tv.
Updating Your PlayOn Software
If you are an active PlayOn customer with PlayOn 3.4 and need to update your software visit the update page. Your license key will be automatically detected so you won't need to enter it again.
Retrieving License Key
If you cannot locate your purchased PlayOn license key, you can have it re-sent to the email address used at the time of purchase. Please click on the resend license link below, complete the form, and ensure that your mail client and mail provider are set up to allow emails from us. Email messages are often filtered into SPAM and Junk folders, so be sure to check those folders first!
Sales Inquiries or General Questions
If you have other non-technical questions, such as an inquiry about license sales, or just want us to know how much you love (or hate) PlayOn, you can also reach us directly at support@playon.tv. Please note that only installation problems and other non-technical inquiries will be answered when contacting us via email. All other technical issues related to PlayOn after you have successfully installed PlayOn must be submitted via PlayOn Settings.
Canceling Your PlayOn Subscription
If you purchased a subscription plan, you may cancel your subscription at any time. Your PlayOn license will continue to work until the end of your paid term.
